Perspective

Software Outsourcing Codea operates at the intersection of energy, excellence, and invention.

Read more

CSR Initiatives

We set ambitious goals and make strategic investments to drive improvements...

Read more

Diversity

Codea is committed to creating a diverse and inclusive workforce. There´s growing...

Read more

Innovation

The Spark Innovation Ecosystem ‘Applies Next´ beyond what is developed in house...

Read more

Cloud Consulting

We impeccably manage your cloud enablement from choosing relevant cloud services to the successful execution of cloud transformation.

Read more
DevOps

DevOps

Artificial Intelligence

Our AI services & solutions help gain high-quality and high-accuracy AI capabilities.

Read more
Data Science Consulting Service

Data Science Consulting

Robotic Process Automation

Robotic Process Automation

Staff Augmentation

Codea has already helped 200+ clients augment their teams via hiring dedicated developers. Keep reading to find out what staff augmentation means, what are its benefits, and how to get the most out of augmenting your team with software developers.

Learn More  

Our Industries

Discover how Codea´s breakthrough technologies are transforming industries with smarter ways to do business, new growth opportunities and strategies to compete and win.

Freight & Logistics

Codea FR8 offers an accurate freight and warehouse management system with built-in redundancies.

Read more
Retail Solutions

ERP for retail helps retailers manage their businesses.

Read more
Hospitality Solutions

Hospitality Solutions comes with integrated reservations systems.

Read more
Fleet Management

Our Software helps companies to overcome the industrial challenge.

Read more

A FEW CLIENTS WE HAVE HAD THE PRIVILEGE OF WORKING WITH

Data Center Support

With professionally managed technical support and server administration, we help you deliver reliable server support and high service uptime.

End-user Technical Support

Provide expert assistance round the clock.

Our experts are online 24/7 to help your customers resolve any service related issue over the phone, help desk, email or live chat. We routinely fix issues that range from simple mail errors to complex boot errors.

Service recommended for - Hosting service providers who want to deliver prompt technical support 24/7.

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an unscheduled downtime, and in case of failures, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring a high quality of service.

Our service includes:

  • 24/7/365 availability
  • 100% white labelled
  • Email & Help desk support
  • US-based phone support
  • Live chat support
  • Response and resolution time SLAs
  • Dedicated quality assurance team
  • VM/Web hosting specialization
  • Certified information security
  • Certified support quality
  • 24/7 emergency support
  • Periodic server hardening
  • Regular performance optimization
  • Security monitoring
  • Performance monitoring
  • Server health monitoring
  • Timely system updates
  • Backup & DR management
  • Vulnerability monitoring and patching
  • High availability maintenance

How we help

We will manage your data centre infrastructure and transparently support your customers over the phone, live chat and help desk.

Here are a few common support roles

End-user Technical Support
We respond within minutes to all support queries round the clock.

Provisioning & renewals
We help you meet your provisioning guarantee – whether it’s in mins or hours.

Abuse handling
We help your customers recover from IP blacklisting, website infection, and more.

Server infrastructure upgrade
We help you scale up, and keep resource utilization under check.

Virtual server administration
We help your VM users fix server errors, setup services, configure apps, and more.

Premium administration
We help you deliver premium support business solutions design & management.

Preventive maintenance
We audit core systems and hypervisors periodically to keep them fast & secure.

Cloud infrastructure management
We´ll maintain your HA systems, manage resource allocation, and more.